Shipping policy

Shipping Policy

Last updated: October 2, 2026

1. Where we ship

We ship within Canada only. We do not currently ship to the United States, to other countries, or to Canadian territories and remote regions we cannot reach. If you place an order for an address we cannot ship to, we will contact you and refund the order in full.

All orders are shipped directly from our warehouse and filling facility at 6707 Goreway Dr, Units 3 & 4, Mississauga, ON L4V 1S6, Canada. We do not ship from any third-party fulfilment centre or drop shipper.

2. Processing time

Most orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or statutory holidays are processed on the next business day.

Custom-made, custom-filled, or made-to-order items take longer, because they are produced to your specification. If your order includes such an item, we will confirm the production and delivery timing with you before the order ships.

3. Shipping rates

Shipping rates are calculated based on the destination you enter at checkout and the shipping service you select at checkout. Rates reflect distance from our Mississauga facility and are calculated live for each order.

The options available to you, and the price of each option, are displayed during checkout before you pay. We are not able to change a rate after an order is placed.

4. Carriers

You choose the shipping option that best suits you at checkout. We do not restrict orders to a single carrier. Rates and delivery options vary by destination and by what the carrier offers for that route at the time you check out.

Where you are given a choice of carrier or service, the estimated delivery time and the tracking information are those of the carrier you selected. Please note that estimates are estimates and are not guaranteed.

5. Free shipping

From time to time we offer free standard shipping on orders above a minimum order value. Where this offer applies to your order, it is shown clearly at checkout before you pay.

  • The minimum order value for free shipping may change at any time. The value that applies to your order is the one displayed at checkout when you place it.
  • Free shipping applies to standard shipping options only. If you select an upgraded or expedited shipping option, the usual charge applies.
  • We may withdraw or change a free shipping promotion at any time. Changes do not affect orders already placed.

6. Tracking

Where the carrier provides tracking, we will include tracking information in your shipping confirmation email and, once available, in your order status page on our site. Tracking can take a short time to become active after your parcel has been handed to the carrier.

7. Delivery and risk

  • Risk of loss in transit passes to you when the goods are delivered, or to the address you provided at checkout. Please provide an address where someone can receive the parcel.
  • If your parcel arrives visibly damaged, note it on the carrier's paperwork where possible before accepting it, and contact us at abhay@kodushome.ca within 7 days of delivery with photographs.
  • We are not liable for parcels that are lost, delayed, or damaged as a result of circumstances outside our reasonable control, including but not limited to carrier error, extreme weather, postal service disruption, and events of force majeure.

8. Duties, taxes and brokerage

All orders are shipped within Canada. Prices are shown in Canadian dollars and exclude any duties, taxes, brokerage, or import charges that may apply. Any such charges are the customer's responsibility and are payable by the customer on delivery. We are not responsible for charges levied by third parties.

9. Undeliverable parcels

If a parcel is returned to us as undeliverable because of an incorrect address, a failed delivery attempt, or refusal at the point of delivery, we may, at our discretion, reship the order to you with shipping charged, or refund the order less the original and return shipping charges. We will contact you before doing either.

10. Shipping options for pillows and pillows-only orders

This policy applies to retail pillow orders placed through our online store at kodushome.ca. It does not apply to wholesale or trade shipments, to custom or made-to-order goods produced to a customer's specification, or to cushion and sofa filling services supplied to furniture manufacturers and trade customers. Those engagements are governed by separate written terms agreed at the time of order.

11. Contact us

Kodus Home Inc.
6707 Goreway Dr, Units 3 & 4, Mississauga, ON L4V 1S6, Canada
Email: abhay@kodushome.ca
Phone: +1 416-833-0823